Expanded Telemedicine Coverage Available for Faculty, Staff and Retirees

Syracuse University, in partnership with Excellus BlueCross BlueShield, has expanded coverage for individuals enrolled in its health plans to include access to telemedicine. If a member’s health care provider, including a behavioral health provider, offers virtual and telephonic options for care, those services are covered under the plan.

In addition, members have access to MDLIVE, a national telemedicine provider that gives patients 24/7 access to a network of board-certified doctors, pediatricians and licensed therapists that can treat more than 50 non-emergency conditions, via a computer, mobile device or by calling 866.692.5045 (TTY: 800.770.5531).

During the coronavirus (COVID-19) global health emergency, member cost-sharing for all eligible in-network telemedicine services will be waived to ensure appropriate access to care.  Additional information on telemedicine and how to schedule an MDLIVE visit can be found in these MDLIVE FAQs.