Excellus BCBS Provider Directory and Office Hours


**Important** For information about your Excellus BCBS member ID cards and other medical plan transition information, please visit our comprehensive Frequently Asked Questions.


 Full Schedule of Excellus Office Hours

Excellus BCBS Provider Directory:

Excellus BCBS offers access to the largest nationwide provider network. You can access Excellus’ online provider directory to view doctors, hospitals and other facilities that participate with the network. Follow these steps to assist with your search:

  1. Select your provider location:
    1. Upstate New York
    2. Nationwide
    3. International
  2. Based on the location you selected:
    1. Upstate New York providers:
      1. Select your health plan: Excellus BluePPO.
      2. Complete the remaining steps to narrow your search.
    2. National Network providers:
      1. Enter your location.
      2. Enter your plan. You will be asked to enter the first three letters of your Member I.D. card. Enter VYK. Excellus Member I.D. cards will be sent out mid-December.
      3. Complete the remaining steps to narrow your search.
    3. International Network providers:
      1. Review and accept the terms and conditions for using the website.
      2. You will be asked to enter the first three letters of your Member I.D. card. Enter VYK. Excellus Member I.D. cards will be sent out mid-December.
      3. Complete the remaining steps to narrow your search.

Dedicated Customer Care Team:

800.493.0318 (TTY/TTD: 800.662.1220)

Monday-Thursday: 8 a.m.-8 p.m. EST

Friday: 9 a.m.-8 p.m. EST