Redesigned OptumRx Member Portal Improves Patient Management Experience

OptumRx, the prescription drug benefit manager for employees and dependents enrolled in Syracuse University health plans, has redesigned their member portal to enhance a member’s online experience. The new features allow users to more easily manage prescriptions and be more informed about their health care.

All members can register for access to the new portal and tools at  Members who previously registered for access to the secure online member portal will need to re-register to get a new Optum ID.

Some of the enhancements include:

  • My Medicine Cabinet displays at-a-glance actions a member needs to take for all their medications;
  • Order Status allows members to track a home delivery order status, view estimated delivery dates and set notifications when an order is on hold;
  • The Proactive Savings Messaging advocates for members by providing proactive ways to save; and
  • The ability to request a new prescription at home delivery or to transfer retail prescriptions to home delivery

In addition, members can more thoroughly compare drug prices among five pharmacies with the drug-pricing tool and household access gives members the ability to manage prescriptions on behalf of family members.

OptumRx is continuing to add new features to the member portal throughout 2017 and 2018, including more integration of specialty prescriptions filled through BriovaRx.

Please contact OptumRx customer service at 866.854.2945 if you have questions about this new online experience and share your feedback with the HR Service Center at 315.443.4042 or email