Excellus BlueCross BlueShield (BCBS): Office Hours

Due to current events, the Excellus BCBS on-campus office hours have been temporarily suspended. Should you have any questions surrounding your medical benefits, please contact our Excellus dedicated customer care team at 800.493.0318 (TTY: 800.662.1220) Monday-Thursday: 8 a.m.-8 p.m. EST. and Friday: 9 a.m.-8 p.m. EST.  You may also email our dedicated team at cc.select.dedicated@excellus.com.

Meet one-on-one with an experienced Excellus BCBS representative for personalized assistance regarding your health plan questions. Registration is not required.

If you require assistance outside of the on-campus office hours, you may contact our Excellus Dedicated Customer Care Team at 800.493.0318 (TTY: 800.662.1220) Monday-Thursday: 8 a.m.-8 p.m. EST. Friday: 9 a.m.-8 p.m. EST.

Future on campus office hours will be listed when we can welcome our partners back to campus.

Should you have any questions, please reach out to our HR Shared Services team at 315.443.4042.

Every effort has been made to ensure that the information contained within this website is accurate. However, benefits are governed by legal documents (which, in certain circumstances, may include insurance contracts). If there is any difference between the information in this website and the official documents, the official documents will control. As is the case with all of Syracuse University’s employee benefit plans, the University reserves the right to modify or terminate these benefits at any time.