Important Information About Excellus BCBS

Happy New Year! As of Jan. 1, 2018, Excellus BlueCross BlueShield (Excellus BCBS) is the medical plan administrator for Syracuse University. Please show your Excellus BCBS member ID card for all medical services and continue to use your OptumRx card to obtain prescription drugs. Below are some helpful tips and reminders about our medical coverage.

Member ID Cards
Welcome packets, including member ID cards, were mailed to your home address in mid-December. Each dependent who is over the age of 18 and is enrolled under your plan should have received a welcome packet with two member ID cards as well. If you cover any dependents under the age of 18, please provide your ID card to their provider when they seek services. If you have not received your ID cards, please contact our Excellus dedicated customer care team to request a new card.

Excellus BCBS on Campus
An experienced Excellus representative will be on campus for personalized meetings to review any of your detailed questions surrounding our medical coverage. Stop by if you have questions; no appointment is necessary. Visit our website for the most current schedule.

Access Your Medical Information
If you have questions on your account, you may access your information in a variety of ways:

•  Calling the dedicated Excellus BCBS customer care team at 800.493.0318 (TTY/TTD: 800.662.1220)

•  Registering for secure online access at

•  Downloading the mobile app through iTunes or Google Play by searching for Excellus BCBS

Set Your 2018 Fitness Goals
Thinking about setting your fitness goals by joining a gym in 2018? With the Fitness Your Way plan through Excellus BCBS, you’ll have access to 10,000 gyms nationwide. And, as a way to jumpstart your workout, the enrollment fee will be waived Jan. 1-31, 2018 by using the code SYRACUSE2018. Learn more about Fitness Your Way and other gym memberships by visiting and click on Blue365 Discounts under the Health and Wellness section.

24/7 Nurse Call Line
With Excellus BCBS, you can contact a registered nurse by phone anytime—24 hours a day, seven days a week. Excellus BCBS specially trained registered nurses can provide support and education for members with chronic or complex health conditions, or provide answers to more general health questions.

Prior Authorizations
As a reminder, please have your health care providers contact Excellus BCBS to obtain required prior authorizations. You may contact our dedicated customer care team at Excellus BCBS with any questions on the prior authorization process, or to obtain a list of services that require prior authorization.

We are here to help: If you have any questions about your medical benefits, please contact our Human Resources Service Center at 315.443.4042.