Care@Work by Care.com

Effective September 21, Syracuse University will be offering the Care.com membership at no cost to all benefits-eligible faculty and staff. 

Syracuse University is partnering with Care@Work by Care.com for our NEW family care benefits. We know that life is unpredictable, so to help alleviate some of these unexpected challenges, we are providing you with Care.com membership services.

Finding the right ongoing care for your family can be hard, especially when you’re balancing the demands of work.  Whether it’s keeping the kids on track with distance learning, ensuring someone is watching the kids while you work from home, after-school care, or the responsibility for aging parents, sometimes you need additional support.

Enroll now to access these benefits*
*You will use your (9-digit) Syracuse University ID to register.

About Care.com and your membership

Premium, unlimited access to Care.com to find caregivers, tutors, senior caregivers, pet walkers and sitters, house cleaners, and more.

How it works

  1. Log in to your account in the Care.com app or Syracuse University’s Care@Work website.
  2. Search for caregiver profiles that match your needs in your area, or post a job for candidates to apply to.
  3. You can schedule interviews from any device and request background checks. Once you’re ready to hire, you can schedule and pay for your caregiver on Care.com.
  4. Care.com offers tools and resources to help you hire safely. Learn more at Care.com safety center.

Care.com FAQ

You get unlimited access to the world’s largest network of caregivers. There, you can explore detailed caregiver profiles in your area, post a job for caregivers to  apply to, access the Care.com Safety Center and background check options, send real-time payments to caregivers, and even learn about household payroll and tax assistance.

Your family’s well-being is important. That’s why Care.com offers tools and resources to help you evaluate risk and stay savvy about safety. At Care.com safety center you can find:

  • Safety guides to help you make safer decisions throughout your caregiver search
  • Background Check Guide
  • Option to request and run a background check on a caregiver
  • Safety resources to stay informed and help keep you and your family safe
  • Safety FAQs

You can pay caregivers directly, through the Care.com website or Care.com app.

If you already have a Care.com account created to find caregivers, you will need to merge the account with your company-sponsored membership. During enrollment, take the following steps:

  • Visit Syracuse University's Care@Work website
  • Click on “Let’s Get Started” and follow the prompts
  • When you see “Are you new to Care.com?” select “No.”
  • Enter the email address and password associated with your existing Care.com account. You will be prompted to provide your unique employee identifier to verify your eligibility for the employer-sponsored membership.

To the extent that Syracuse University members with disabilities need assistance accessing any part of Care.com’s user experience, they may call the Care.com Expert Assistance team at this designated phone line 855.781.1303 ext. 4.

Benefits-eligible faculty and staff are eligible for the Care.com membership at no cost.

Please contact HR Shared Services at 315.443.4042 (press 1 for HR). A member of the HR Shared Services team will assist in confirming your Care.com eligibility and provide you with next steps, as necessary.